Ok, so Bluetti support... it depends who you talk to. Some will say it's awful and some will say works.
In any case, the local personnel in Las Vegas are great. Even though it is hard to get ahold of them, when you do they follow-through. I would highly suggestion that Bluetti setup a system that prompts users how to get additional help when they can't reach local help... instead of sending them to a full mailbox doesn't work.
Email support is also good, however I think they are overwhelmed. The technology is there is prompt the user for basic information to help them interactively, but instead everything goes to a person in an email.
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